Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return or exchange.

To be eligible for a return or exchange, the item must be in the same condition in which you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging. You will also need your order details or proof of purchase.

To request a return or exchange, please contact us at nav.shades@gmail.com.

Please contact us before sending any product back. The return address and shipping instructions will be provided after your return or exchange request has been approved. Items sent back without first requesting a return or exchange may not be accepted.

Returns for Size Issues, Change of Mind or Personal Preference

If you wish to return an item because of a size issue, change of mind, or any other personal preference, the return courier/shipping cost will be borne by the customer.

Once we receive and inspect the returned item, an eligible refund will be processed in accordance with the refund terms below.

Size Exchanges

We offer size exchanges within the 7-day return/exchange period, subject to availability of the requested size.

For a size exchange, the customer will bear both the return courier/shipping cost and the reshipping cost for sending the replacement item.

Please contact us before returning an item for exchange so that we can confirm availability of the requested size and provide the appropriate return instructions.

If the requested size is unavailable, we will inform you and provide the available return/refund options.

Wrong, Damaged or Defective Products

Please inspect your order after receiving it.

If you receive a wrong, damaged or defective product, please contact us as soon as possible so that we can evaluate the issue and make it right.

Where a return or replacement is accepted because Panjrooh supplied a wrong, damaged or defective product, Panjrooh will bear the applicable return courier/shipping cost.

In case of damaged product, we will require a clear video of unpacking the product to be sure that product was damaged before it was opened.

We may ask you to provide photographs or other reasonable information about the product and packaging to help us verify the issue before arranging a return or replacement.

Sale and Discounted Items

Sale and discounted items follow the same return and exchange policy as regular-priced items.

The same 7-day period, eligibility requirements and applicable courier/shipping charges described in this policy will apply.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please remember that your bank, card issuer or payment provider may require additional time to process and reflect the refund in your account.

For returns due to size issues, change of mind or other customer preferences, any original shipping charges paid on the order, if applicable, will not be refundable.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at nav.shades@gmail.com.

European Union Orders

If Panjrooh ships products to customers in the European Union, any mandatory statutory cancellation or return rights applicable to those customers will continue to apply. Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.