Shipping policy

At Panjrooh, we aim to process and deliver your order as quickly and reliably as possible.

Free Shipping Across India

We offer FREE shipping on all orders across India. There is no minimum order value required to qualify for free standard shipping.

Order Processing & Dispatch

Orders are normally processed and dispatched within 2–3 business days after the order has been successfully placed and confirmed.

Business days exclude Sundays and public holidays.

During launches, sales, festive periods or unusually high order volumes, processing may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

Estimated Delivery Time

Once your order has been dispatched, the expected delivery time is approximately 3–8 business days, depending on your delivery location and courier service availability.

Delivery to remote or less-accessible locations may take additional time.

Please note that delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, strikes or other logistical disruptions.

Order Tracking

Where tracking is available, tracking details will be shared with you after your order has been dispatched.

Please allow some time for the courier company's tracking system to update after you receive your tracking information.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to make the correction if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to modify the delivery address.

Failed Delivery & Undeliverable Orders

If a delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the parcel, or another issue attributable to the recipient, the parcel may be returned to us.

If the customer requests the order to be shipped again, additional reshipping charges may apply.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

Where Panjrooh accepts that an incorrect, damaged or defective product was supplied, Panjrooh will bear the applicable return courier cost in accordance with our Return, Exchange & Refund Policy.

Returns & Exchanges

Returns and exchanges are governed by our Return, Exchange & Refund Policy.

For eligible size exchanges, change-of-mind returns and other customer-preference returns, the applicable return and/or reshipping courier costs will be borne by the customer as described in that policy.